Thanks to Bill Nickerson’s twice yearly visits to take care of my computer I rarely have issues and the “concierge plan” gives me peace of mind in case anything occurs between times. Great service is always at my beck & call!
– Christinefrom Bedford
My E-mail send/receive software stopped functioning and I was booked for a “remote” appointment the very next day. The technician, Matt M. was very resourceful and knowledgeable in manipulating the send/receive settings up-to-date. I have been using this company for 3 years, and the two technicians whom I have had contact with, Mike D. and Matt M., have been outstanding in their knowledge, professionalism, and courteousness. I highly recommend this company.
– Cynthia J. from Norwood
Transferred all my files and settings from my old PC to new laptop that I bought from them. Tutorial, set up. Awesome! Way better than expected! Professional and helpful!
– Gail R. from Quincy
Mike Delany was my technician and he was SUPER. He quickly figured out what had gone wrong (a nasty virus) and fixed it. He also secured my Wi-Fi network, installed a new virus protection program (a free service), and made recommendations about things to do and watch out for. He also made sure that all my other household devices that operate on Wi-Fi (printer, Roku, my husband’s laptop) were updated with the new login key that he had installed. He was here for about 2.5 hours and was not only super competent but also very personable. We chatted pleasantly throughout the entire service visit. This was outstanding!
– Ellen P. from Charlestown
Installed a router on my computer and fixed my printer. I did not realize they were a member of Angie’s List, if I did I would have put this review in sooner. Matthew Matturro was excellent, he installed my router and fixed any problems I was having with my computer and printer. I was so impressed with Matt that I sign up for the service policy, so now if I have any future problems I just call them, which I would do even if I did not have a policy. I would highly recommend this company to any one with computer problems.
– James G from Milton
I had some pretty complicated networking issues with my home office, and their team has helped to resolve them. They’ve done a fabulous job! I think their prices are competitive. I’ve had them out to my home a few times, and I like that the same technician arrives for each appointment. Interacting with the same employee has really helped my learning curve.
– Kathleen C. from Milton
Quick thank you note to say that Bill was amazing!! (We’re Concierge Plan customers who he helped this week.) The issue (rootkit virus) turned out to be much tougher than any of us had expected, and we couldn’t be more impressed with the care and expertise that Bill showed in solving it. We very much appreciate the service, and would love to have Bill be added as our regular tech. (But we hope not to see him until AFTER renewal time in May!) Thanks!
– Carol & Jim R. from Wayland
My tech Jamie is superb – not only very knowledgeable, but additionally uses very unique solutions when called for. He’s extremely nice as well as totally reliable. I trust him completely with my computer and the knowledge contained on it. He is always willing to explain and teach me to fix whatever has flummoxed me this particular visit. This increases my knowledge and abilities as well as my confidence. I particularly appreciate this interest in making me more comfortable with my computer.
– Ina C. from Sharon
Paul was awesome. Paul was extremely helpful & knowledgeable. He was able to find & fix all the issues we had with our computer. Our computer is now running great & we are happy we signed up with Concierge Plan for any future issues with our computer. You are fortunate to such great guys working on your team like Paul (& Carlton, too). We appreciated the time & effort your team put in to getting our computer problems solved quickly & properly. Thank you.
– Christine B. from Wilmington
On a scale of 1 to 10 I’d give him a 10! Gary was knowledgeable, competent, helpful and I would recommend tech to anyone after my very positive experience. He quickly realized that at 87 my computer skills and knowledge were limited and he set up the computer so that it would be easier for me to accomplish the things for which I use it. Since his visit I no longer feel like throwing the computer out my fourth floor window. I was able to learn what I needed in one hour.
– Frankie W. from Mansfield
I have been bailed out of some problems – since my first visit I have been impressed with the quality of service. I have Jamie come every 6 months. I work from home and without them, I would not be able to stay on top of changes and new programs in my computer. I am self-employed and I consider these techs part of my team.
– Lois R. from Norfolk
Having Bob come and set up the new office desktop and making the required connections made the return to work easier and quicker for those of us who are not computer literate. Bob identified a rather old connector that slowed down connections – and without pressure to buy a new one, made the correct case to change it with a new one. We are looking forward to having you come back in the fall when the office renovations are complete to work on the networking of the computers.
– Clifford B. from Newton
