Our all-inclusive and managed IT support services for nonprofits are designed with your organization and its mission in mind providing CTO-level consultation along with proven technology infrastructure and unlimited support to help you achieve your fundraising, programming and communications goals.
Our nonprofit clients find that the predictable fixed fee with our IT solutions makes the budgeting process easier—you pay one monthly fee for your outsourced technology services no matter how often you need us. Nearly half of our customers are nonprofit organizations, so we understand the unique needs of people who serve people and can support your mission-critical applications, including Raiser’s Edge, FundEZ, Salesforce.com, Blackbaud, Dropbox, Microsoft 365, Quickbooks, Sage, Google Apps and Donor Perfect.
IT Support Services for nonprofits:
- Predictable monthly service fee makes budgeting easier
- Scalable service and fee based on the staff we support
- Hardware-as-a-Service (HaaS) available as a subscription service to make replacing replacing aging hardware more affordable
- Communication and collaboration tools to increase productivity
- Reduced technology infrastructure expenditures
- Unlimited support for happier, more productive employees
- Remote-user solutions and support
- Vendor relations to ensure seamless solutions
- CTO-level consulting to help you select the most effective technology and software
Learn more about THB’s Solution for Nonprofits
The THB IT Solution for Nonprofits includes infrastructure and critical applications, and is built with proven technology with your data security as a top priority. Whenever appropriate our platform utilizes cloud technologies – or SaaS (Software as a Service) – for the critical applications and infrastructure we provide as part of our all-inclusive service. We also offer HaaS so you can replace aging hardware without large capital expenditures. Instead you pay one low monthly fee for the use of your hardware and THB takes care of the hardware, warranty, and service for the life of the device. We also replace it before the warranty expires, so there are no more huge up-front payments, and no more outdated and poorly performing hardware.
As a result, our platform minimizes your technology infrastructure and hardware, so it is not only more secure, it is more cost-effective than traditional in-house technology management solutions for nonprofits. And with unlimited service included in the fee, IT costs are more predictable and your budgeting process is easier.
At THB, we believe your success is our success and that’s why we offer a wide suite of nonprofit IT support services in one affordable all-inclusive fee. We encourage you to compare our IT solutions company with other Managed Service Providers; you will find that many of THB’s IT support services are not typically included in the standard services offered by our competition. For instance, we facilitate vendor relations to ensure all technologies work together efficiently. Business Intelligence reports, including hardware replacement cycle information and vendor reports, are available on demand to provide real-time information to help inform strategic planning and budgeting for your organization. We are also very familiar with many mission-critical applications specific to nonprofits, including constituent relationship management (CRM) systems such as Salesforce, DonorPerfect, and Raiser’s Edge.
Communication and collaboration – which are crucial for today’s nonprofits – are simplified for your employees with THB’s IT solutions; we offer hosted email, PDA synchronization and support, and remote user solutions. Whether you have one location, several satellite offices, occasional telecommuters, or associates traveling across the country, they will remain seamlessly connected and productive.
To reduce downtime, we anticipate problems before they occur by conducting ongoing network monitoring, regular on- and off-site data backup and security, the latest anti-malware and anti-spam applications, and automatic application updates and patching.
With THB, you only pay for the IT support services you need. We also accommodate changes in employees quickly. We can easily set up emails, server access, and other IT support services for new employees. If someone leaves your organization, we can secure their data and ensure their exit goes smoothly. Either way, we adjust the fee according to the number of actual employees we support in your organization each month.
THB also provides unlimited onsite and remote IT support services for nonprofits. So, if someone in your organization just needs a bit more training on the system, we provide it at no additional charge. We believe that when you and your employees can spend less time managing IT, more time is devoted to fulfilling your organization’s mission.
FOR A LOW MONTHLY FEE, WE OFFER UNLIMITED SUPPORT
- On-site and Remote Support
- Email and Communications
- Work-from-Anywhere Mobility
- Secure Wireless Networking
- Data Backup and Restore
- Network Security
- Disaster Recovery
- Server Management and Support
- Robust Network Hardware
- Scheduled Proactive Patching and Optimization
- Asset Management and Monitoring
- Documentation and Business Intelligence
- IT Management and Security Policies
- Strategic IT Consulting