The Early Years
Prior to operating his own business, David Elmasian got his start in technology when his family purchased an IBM PC in 1982. In those days, there was no such thing as computer support or even support companies. So, he learned by trial and LOT’s of errors! After a stint in the real estate investment business, he realized that his true passion was technology and helping others with this amazing technology. His first formal position in the business was doing telephone tech support for a company called Stream, International in Canton, MA. David worked there for a number of years, rising through the ranks of first level support, then second level, then training new technicians and finally as a Team Manager responsible for over 50 technicians.
The Corporate Years
A friend recruited him to join an Internet startup called AnyDay.com which was a web based calendar service. David established their customer support department from the ground up and eventually the company was purchased by Palm, Inc. makers of the Palm Pilot. Since Palm was in an acquisition mode, soon David had several teams reporting in to him as time went on and he was officially a corporate IT Manager. Like many companies at the time, before long Palm had overextended themselves and eventually had round after round of “downsizing”.
The Entrepreneur Years
David had developed a number of “clients” over the years that solicited his help when their PC would malfunction or needed help so in 2000 he opened a computer service and repair business called Bay State Computer Support specializing in serving the unique needs of small businesses. The business grew through word of mouth and client referrals. It had only one employee – David and after the Corporate Years that was just the way he wanted it!
The Growth Years
David’s business was thriving and it was clear that this was the time to expand his business and his service offerings to residential clients so in august of 2007 he purchased a Fast-teks franchise. “Anyone can start a computer repair business – all you need is a basic tool kit and a cell phone, but in order to truly serve your customers you need an organization behind you that can support your customer needs 24 hours a day, 7 days a week. I wanted to make sure that we had the systems and infrastructure in place to meet and exceed the expectations of my clients, and by being available to them on their schedule, not ours.”
Soon, “Fast-teks of Metro Boston” had hundreds of business and residential clients and a squad of technicians servicing those clients each and every day. Business was brisk, parts and systems were moving and we were on our way to expanding our reach beyond the territory AND our service offerings!
Today and the Future
Our association with Fast-teks the franchise system ended on 12/31/13 simply because our needs have changed. One of the key reasons for joining a franchise system is the support and systems developed for you by others, well we have that down pat!
Today, we are known as Boston Teks and just like at the very beginning our principals and goals have not changed as reflected in our mission statement from way back in 2000:
“Understanding our clients’ needs is the hallmark of what we do by taking care to not only provide you with quality computer service but to provide you with a value that cannot be matched by other computer service and repair companies.”