The Tech Help Boston Pro Values

We Believe…People matter, objects don’t.
Here is some of the thinking that drives The THB Pro Solution.

Incentives are Everything

Time and materials IT consultants do not make money unless you have problems. They have no real business incentive to be proactive about solving your issues.

THB PRO SOLUTION

We provide unlimited support for a fixed price, we are rewarded for our success in providing a trouble-free platform, not for failure.

Small Businesses Shouldn’t Run Servers

Servers are expensive, high risk, and high maintenance—and you probably don’t need any. We’ll show you how to reduce infrastructure and save money.

THB PRO SOLUTION

Our service includes consulting so many of our clients can move to a file server appliance so you can retire your servers and we can automate the management of services like backup and disaster recovery.

Infrastructure Is Risk

Too many business IT solutions include the purchase of expensive, and rapidly depreciating, hardware and software. Ownership of these solutions puts the risk squarely on your shoulders.

THB PRO SOLUTION

Our business IT solutions do not require the purchase of any hardware or software, we remove that risk, and all the associated headaches, and manage it for you.

Hardware is Disposable

Most small business IT consulting companies recommend sinking more and more money into hardware in the hopes that a better machine will be less likely to fail.

THB PRO SOLUTION

We plan for hardware failure by protecting your data with automated, monitored backups and offsite redundancy. This approach reduces costs and protects what really matters, your data.

Technology is a Means to an End

Too many technologists can’t resist experimenting with the latest thing, but your business is not an experiment.

THB PRO SOLUTION

THB’s goal is to improve the effectiveness, productivity, and profitability of your organization. Usually, this means we choose the most reliable IT solution, not the latest fad.

IT Budgets Should be Predictable

Most IT companies cannot provide predictable IT costs because they are not in the business of controlling costs and make most of their money recovering from failure.

THB PRO SOLUTION

THB Pro provides the best fixed-price, unlimited business IT solutions to offer so you’ll always know what you will spend on IT.

Here at THB Pro, we believe our mission should be aligned with the goals of your organization. We have built an all-inclusive fee structure that provides an incentive for us to be proactive with your IT management and anticipate problems before they occur. When IT companies get paid to fix problems, where is the incentive for them to prevent them? Unlike traditional technology support companies, THB Pro is rewarded for success, not failure.

THB Pro provides affordable IT solutions to improve IT functionality and data security by escaping the cycle of redundant custom solutions traditionally developed for small businesses and nonprofits. We believe that our customers should have access to the competitive advantages delivered by proven, enterprise-grade technologies, best practices, and superior IT support usually only accessible to big businesses with big IT budgets. We choose technology that’s appropriate for small businesses, with an emphasis on reliability. We implement solutions to protect your data, which is valuable, instead of your hardware, which is not. And we minimize infrastructure to decrease costs and risk.

We believe…people matter, things don’t. In other words, technology is just one more tool to help employee productivity and support the goals of your organization and it’s our mission to deliver reliable IT services and small business IT consulting while delivering superior customer support.

FOR A LOW MONTHLY FEE, WE OFFER UNLIMITED SUPPORT

  • On-site and Remote Support
  • Email and Communications
  • Work-from-Anywhere Mobility
  • Secure Wireless Networking
  • Data Backup and Restore
  • Network Security
  • Disaster Recovery
  • IT Management and Security Policies
  • Strategic IT Consulting
  • Server Management Support
  • Documentation and Business Intelligence
  • Robust Network Hardware
  • Asset Management and Monitoring
  • Scheduled Proactive Patching and Optimization

THB PRO FAQs

THB Pro provides affordable IT solutions to improve IT functionality and data security by escaping the cycle of redundant custom solutions traditionally developed for small businesses and nonprofits. We believe that our customers should have access to the competitive advantages delivered by proven, enterprise-grade technologies, best practices, and superior IT support usually only accessible to big businesses with big IT budgets. We choose technology that’s appropriate for small businesses, with an emphasis on reliability. We implement solutions to protect your data, which is valuable, instead of your hardware, which is not. And we minimize infrastructure to decrease costs and risk.

The cost of working with THB Pro will vary depending on the specific services being provided and the size and needs of the business. In general, THB Pro typically charge a monthly or annual fee for their services, which can be based on the number of users, devices, or other factors. It’s best to contact us directly to discuss our specific pricing and plans.

There are a few key factors that can make a THB Pro a good choice for a business. These include:

  1. Expertise and experience: THB Pro has a team of experts who are knowledgeable and experienced in the specific services they provide.
  2. Flexible services: THB Pro offers a range of services that can be customized to meet the unique needs of each business.
  3. Reliability and availability: THB Pro provides consistent, reliable support, and is available to address any issues that may arise.
  4. Strong communication: THB Pro has strong communication skills and can explain technical concepts in a way that is easy to understand.
  5. Positive customer reviews: THB Pro has a track record of positive customer reviews and testimonials, indicating a history of satisfied clients.
  1. A clear understanding of your business needs: It’s important to have a clear understanding of your business needs and what you’re looking to achieve. This will help THB Pro tailor their services to your specific requirements.
  2. Access to your current IT infrastructure: THB Pro will need access to your current IT infrastructure, including any servers, networks, and other technology, in order to assess your current setup and make recommendations for improvements.
  3. Access to key personnel: THB Pro will need to work closely with key personnel within your business, such as IT staff and decision-makers, in order to understand your needs and implement their services.
  4. A clear contract: It’s important to outline the specific services being provided, the cost, and any other relevant details. This will help ensure that both parties are clear on the terms of the agreement.
  5. A plan for the transition: This should include a timeline for implementing the new services, as well as any training or support that may be needed to ensure a smooth transition.
  1. Initial consultation: THB Pro will meet with key personnel from your business to understand your needs and assess your current IT infrastructure.
  2. Service proposal: THB Pro will create a proposal outlining the specific services they will provide and the cost.
  3. Contract signing: Once the proposal is accepted, a contract will be signed outlining the terms of the agreement.
  4. Transition planning: THB Pro will work with your business to plan the transition to their services, including any training or support that may be needed.
  5. Implementation: THB Pro will begin implementing its services, which may involve installing new software or hardware, migrating data, and providing training to your staff.
  6. Ongoing support: Once the THB Pro’s services are up and running, they will provide ongoing support and maintenance to ensure that your IT systems are functioning properly.

It is generally a good idea for THB Pro to perform an onsite assessment before delivering a proposal. This assessment can help us understand the specific needs and challenges of your business, and allow us to develop a proposal that is tailored to your specific IT requirements.

During an onsite assessment, THB Pro may review your current IT infrastructure, assess your existing systems and processes, and identify any potential areas for improvement. This assessment can provide valuable insight into your business’s IT needs and can help THB Pro develop a proposal that is customized to your specific goals and objectives.

Additionally, an onsite assessment can help you get to know THB Pro and their team and can provide an opportunity for you to ask questions and discuss your needs and concerns. This can help you make an informed decision about whether to work with THB Pro and can help ensure that you have a successful and productive relationship moving forward.

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February 5, 2020
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