Simply put, we hire the best tech experts in the business. Most of our technicians have over ten years of experience repairing PCs and Macs, and solving home & commercial technology issues. We take pride in the fact that many of our tech team members have been working with us for several years, and we understand the importance of hiring the best in the business and maintaining strong relationships with our customers.
We also take pride in the experience you’ll receive when working with us. Our technicians will give honest answers to your questions, and really do feel a genuine concern for the tech issues you are facing, regardless of how big or small they might be. We understand how frustrating technology can seem, and will do our very best to answer your questions while solving your tech problems. We know that without you, we could not be doing the work we love to do.
He grew up in Florida originally and moved to the Boston area in 2009. He spent 4 years in Korea teaching English. He has visited 22 countries and bicycled across the continental US to support an affordable housing charity. (Employee since 2017)
I’ve previously resided in the US Virgin Islands, Northern California and Upstate New York. I moved to Boston in 1999. My computer career started in 1990, working primarily on Apple computer systems as a repair technician. In the years since, I’ve worked as a Service Manager, Information Technology Manager, Systems Analyst, Professional Photographer and Digital Imaging Consultant. Over the last 15 years, I’ve specialized in digital photography systems and procedures for professional photographers and amateur shutterbugs. I’m proud of my career providing quality technical support to individuals, families, small businesses, educational institutions and a wide variety of working professionals. I’m patient, methodical and a good listener. I look forward to finding solutions to your technology issues.
(Employee since 2014)
I am a system and network administrator who has been working with computers for 15 years. I enjoy assisting customers and giving them assurance that their computer needs will be resolved. (Employee since 2014)
Mike has been in IT for over 15 years, he holds several IT certifications including A+, Network +, and MCSE. He’s also a Bentley University Graduate with a degree in Finance & Economics. He’s also a United States Air Force Veteran who spent time overseas at Incirlik AB, in Turkey.
Mike is an avid runner and has competed in six marathons, including the Boston Marathon in 2014. He also enjoys hiking and camping in the White Mountains, reading (science fiction & non-fiction, biographies, etc.), and investing.
He lives with his wife and family in Plymouth, MA. (Employee since 2008)
(Employee since 2009)
Gordon lives in Marshfield. He has been a computer Systems Administrator for 20 years and currently works a full-time job in financial district in Boston.He enjoys using his expertise to help people with their computers and other technology devices with his free time. (Employee since 2015)
Bob has been with us since 2002 and loves helping people get the most out of their technology. With a masters degree in electrical engineering and over 25 years prior experience in industry, Bob Hiller is prepared to deal with all sorts of tech problems – software, hardware, how to issues – whatever.
SENIOR CERTIFIED TECHNICIAN
Matthew Matturro has worked in IT for 10+ years, and is certified in Mac Integrations by Apple. He is however, not only an Apple Guru, but also is our security expert. A double husky, Matt holds a BS in Information Science and Business as well as an MBA in Entrepreneurship and Innovation from Northeastern University.
Originally from the New York area, Matt is an avid sports fan and enjoys the outdoors as much as being in front of the computer. He spends his free time in the Catskills as well as other destinations and has been known to support clients while barreling down the highway! When time allows for it, He enjoy traveling as well, taking trips to Spoleto, Italy, and Glacier National Park in Montana. (Employee Since 2009)
A friendly, knowledgable, experienced computer professional dedicated to always giving the customer the best service possible. Bob has many interests including cars and technology. He lives with is wife and family in Lowell.(Employee Since 2002)
Dispatch and Customer Service
Ron Chait has been with the company so long (since 2002) that many callers think he’s the owner (he isn’t). As lead dispatcher, he has spoken to thousands of customers over the years and seems to remember most of their names. When the phones go off, Ron shares many interests with his wife, including sports, music, movies and too much television.
Sue Johnson is our part-time dispatcher, who joined us in December of 2014…her technical skills will make you giggle, but her customer service skills will make you smile.
(Employee since 2014)
Kelly has been in customer service for 12 years she holds a degree in business communications and is always willing to help find solutions to any customer service issues as well as be ready willing and able to serve the customers’ needs at hand.
She is the proud mother of 3 wonderful children who keep all of her spare time pretty busy. She enjoys hanging out with family, camping and walking around Boston as well as Castle Island, because the planes never cease to amaze her!
She lives in Fall River and thoroughly enjoys the amazing food and diversity the city has to offer, along with the closeness in proximity to her extended family! (Employee Since 2014)
Gary started as the Business Manager at (Geek Housecalls/Tech Help Boston) and was recently promoted to Chief Operating Officer. Prior to this he was Accounting Manager at PlumChoice and was also a small business owner.
(Employee since 2012)
I discovered my passion for technology back in 1982 when I first laid eyes on the original IBM PC. Since then, I’ve held numerous positions in the tech industry, and have found that I like nothing better than working with clients and mentoring my employees. I live on the south shore with my wife and two sons, one of whom works with me.