ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE
This Tech Help Boston General Terms of Service (“Service Terms”) is provided to you (“Customer”) in connection with the Tech Help Boston service that Customer has purchased (the “Service”). These terms and conditions comprise the entire agreement between Customer and Tech Help Boston with respect to the Service.
PAYMENT
For time spent at Customers site, CUSTOMER agrees to pay either on an hourly fee basis or a fixed price basis if available and selected. If a fixed price task is selected, the CUSTOMER agrees to pay the selected fixed price. Additional services performed will be charged on the basis of $37.50/qtr. hour. If the CUSTOMER elects to be serviced on a time and material basis, a service charges of $150.00 per hour with a minimum 1-hour charge. After the first hour, CUSTOMER agrees to pay $37.50 per 15-minutes or portion thereof. The minimum charge for Home Computer Service is $150.00 (one-hour). Remote or phone computer support is provided at the rate of $75.00/half hour with a minimum 30 minute charge. TECH HELP BOSTON reserves the right to refuse service as well as to change fees and rates at any time without notice. TECH HELP BOSTON does not provide billing services to Customers. CUSTOMER agrees to pay TECH HELP BOSTON for all charges either at the time of order or at the time of service. Concierge Club services is paid for based on the fees in the Concierge Club Terms of Service.
Unless stated in writing otherwise, all fees and charges are nonrefundable. Tech Help Boston may change the fees and charges then in effect, or add new fees or charges, by giving Customer notice in advance.
MODIFICATIONS TO TERMS OF SERVICE AND SERVICE
Tech Help Boston may change the terms and conditions of the Service from time to time. Upon any such change, Tech Help Boston will notify the Customer by posting the changes to the site from which the Service was purchased. Tech Help Boston reserves the right to modify or discontinue the Service with or without notice to Customer. Tech Help Boston shall not be liable to Customer or any third party should Tech Help Boston exercise its right to modify or discontinue the Service. Customer’s use of the Service constitutes an affirmative agreement by Customer to abide and be bound by these Service Terms and its modifications.
PRIVACY POLICY
It is Tech Help Boston’s policy to respect the privacy of its Customers. For information on our privacy practices, please review our privacy policy at https://techhelpboston.com/about-us/privacy/ or call 781-362-4700.
CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA
Customer agrees that prior to Tech Help Boston servicing any Customer equipment it is Customer’s responsibility to (1) back-up the data, software, information or other files stored on Customer’s computer disk drives, peripherals, flash drive, and/or on any other electronic storage device;. Customer agrees that whether or not Customer requests back-up services from Tech Help Boston and/or its third party service provider, neither Tech Help Boston nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, or other media. CUSTOMER is responsible for any backup, archiving, or protective storage as well as restoration if required, of Customers data.
LIMITATIONS TO SERVICE
Tech Help Boston shall not be liable for any failure or delay in performance due to any cause beyond its control. Tech Help Boston and/or its third party service providers reserve the right to refrain from providing the Services ordered and instead refund Customer’s payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of these Service Terms, as determined by Tech Help Boston.
PERMISSION GRANTED BY CUSTOMER
CUSTOMER acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to Customers home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, home entertainment systems and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.
CUSTOMER grants TECH HELP BOSTON access and permission to physically disassemble any and all computer systems, home entertainment systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.
CUSTOMER grants TECH HELP BOSTON access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate Customers computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on Customers computer system or network.
CUSTOMER grants TECH HELP BOSTON permission to physically access Customers home or office property where Customers computer system and/or network reside.
CUSTOMER grants TECH HELP BOSTON permission to perform modification to Customers home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.
CUSTOMER grants TECH HELP BOSTON permission to download and/or install software on Customers computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CUSTOMER.
CUSTOMER grants TECH HELP BOSTON permission to install hardware in Customers computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CUSTOMER.
INDEMNIFICATION
Customer agrees to indemnify, defend, and hold harmless Tech Help Boston (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defense, settlement, and reasonable attorneys’ fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by Tech Help Boston by reason of, or arising from: (a) Customer’s breach of this Agreement; (b) Customer’s actual or alleged infringement of any patent, copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer’s actual or alleged failure to promptly pay sums due Tech Help Boston or third parties; (d) Customer’s failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its officers, directors, employees or agents).
DISCLAIMER OF WARRANTIES
CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER’S SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TECH HELP BOSTON EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TECH HELP BOSTON MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; NOR DOES TECH HELP BOSTON MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. CUSTOMER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER’S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER’S COMPUTER/SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM TECH HELP BOSTON OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EACH CUSTOMER. IT IS THE RESPONSIBILITY OF CUSTOMER TO BACK-UP ALL DATA ON COMPUTERS AND OTHER DEVICES; TECH HELP BOSTON WILL NOT BE HELD LIABLE FOR LOSS OF ANY CUSTOMER DATA.
LIMITATION OF LIABILITY
TECH HELP BOSTON SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER’S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF TECH HELP BOSTON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO EACH CUSTOMER.
It is Customer’s responsibility to back-up the software and data that is stored on Customer’s computers, hard disk drive(s), and/or on any other storage devices Customer may have, and Tech Help Boston shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Tech Help Boston shall not be liable in any way for damages arising from any part, equipment, peripheral, software or other product supplied to Customer by Tech Help Boston. Notwithstanding any language to the contrary, Tech Help Boston’s maximum liability to Customer arising from or related to Tech Help Boston under this Agreement shall be limited to the sums paid by Customer to Tech Help Boston under this Agreement during the three months prior to the time the cause of action arose.
TERMINATION
Either Customer or Tech Help Boston may immediately terminate the Service upon written notice to the other party. Upon termination of the Service, Customer’s right to use the Service immediately ceases. Customer shall have no rights and Tech Help Boston will have no obligations regarding the Service thereafter.
LAWS
The Service Terms shall be governed by and construed in accordance with the laws of the State of Massachusetts, excluding its conflict of law provisions. Customer and Tech Help Boston agree to submit to the exclusive jurisdiction of the courts in Massachusetts. If any provision of the Service Terms is held by a court of competent jurisdiction to be contrary to law, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Customer and Tech Help Boston agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.
REFERRAL PROGRAM
Our “Refer a Friend and Get Some Cash to Spend” Referral program gives any client in good standing a $20 reward when they refer an eligible client to us and that client mentions the referrers name on booking; books an appointment and pays in full for all goods and services rendered. The referral reward will be delivered within 90 days of appointment completion. Tech Help Boston, its employees, officers and affiliates are NOT eligible for this program. This program is subject to change without prior notice and can be terminated at any time, for any reason.
This document constitutes the entire agreement between CUSTOMER and Tech Help Boston. No other agreement whether verbal or written shall be in effect except if agreed to in writing and signed by both parties.
