Remote computer support, also known as ‘online support’, allows us to remotely view your computer screen and securely fix most computer and network problems right through the Internet via remote control. In fact, it’s like watching your computer fix itself! This type of computer support works through ‘desktop sharing’ technology. What this means is that when you ‘log in to our secure online support center’, you can allow a technical support representative to ‘view’ and ‘interact’ with your computer remotely via the Web – fixing problems fast.

The average remote support session lasts anywhere from 45-65 minutes. However, depending on the type of problems you’re experiencing, a session may be shorter or much longer. In some cases, where the computer problems are severe (read: lots of spyware!), we may recommend a follow up remote session or scheduling an in-home or in-office visit by a certified technician.

Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. 

Absolutely not!  No, not until you log in again and request service. When you log in to Tech Help Boston’s secure online support center you are prompted to download a temporary desktop sharing application and supporting tools that allow us to view and interact with your computer. Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC. We can no longer see or access your computer.

Yes. When you log in to our Secure Online Support Center you are initiating a 128-bit encrypted connection between your computer and the technician’s computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy.

In addition, you are in control the whole time. Only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time, you can over-ride mouse control by simply moving your mouse.

Through our ‘hands-free’, remote computer support service, we can:

• locate and remove viruses and install and configure anti-virus software

• stop pop-ups, remove adware/spyware and install/configure anti-spyware software

• fix email and software problems

• fix printer, scanner, digital camera and other peripheral problems

• help with MP3 players (iPod), PDAs and other mobile devices

• speed up your computer and increase performance; PC tune-ups

• perform standard maintenance, Windows updates/patches

• assist in data back-up processes, transferring data from one PC to another

• fix error messages or frozen screens and much more!

   

   

   

   

   

   

   

   

Traditional computer support options have been to wait on hold with a PC or software vendor, take your computer to a local repair shop and wait for days for your PC to be repaired (costly) or to wait for a technician to visit your home (also, very costly). Remote computer support allows us to interact directly with your computer so you don’t have to perform often complicated telephone instructions on how to fix your computer yourself. In this way our technicians can identify and resolve problems faster, which costs you less.

Many of us don’t have time to figure out what’s wrong with a PC or network, and would rather have an experienced technician look at their PC. Also, with Tech Help Boston, there’s no waiting on hold or the need to call multiple vendors for support. So, remote computer support is less expensive, easier to use and much more convenient than traditional computer support or repair services. 

Very! By allowing a remote technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it’s ‘hands-free’. Simply follow our simple instructions, let go of the mouse and let us fix your PC!

Yes. However, the better you can describe your problems the less time it will take to diagnose your computer and begin fixing problems. In some cases, your problems may be difficult to diagnose or cannot be located. At Tech Help Boston, we will do everything we can to identify and resolve your computer problems, or at the very least, provide suggestions and next steps on resolving any issues. For computers that are over 4 years old, or running Windows Vista or older, we suggest you consider purchasing a new computer before spending a lot of money attempting to repair an older computer.

Our computer services are guaranteed for five (5) days. If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally. At Tech Help Boston, our customer’s satisfaction is very important to us. If a customer is not completely satisfied with the service they received from Tech Help Boston, we will work with them to ensure their satisfaction.

Our key components of quality service are:

• A carefully screened and certified team of remote service engineers.

•  A set of services crafted to meet all the needs of your home, mobile and small office computer environment.

•  A sincere desire to make all our customers happy.

•   And, our satisfaction guarantee…

Tech Help Boston is dedicated to providing you with the best possible computer support service. If you are not completely satisfied with your service, please email us at [email protected] and we will work with you to ensure your satisfaction.

At Tech Help Boston Online PC Services our computer experts are Microsoft Application Trainers, Microsoft Product Specialists, A+/MCP/MCSE Certified Professionals and Network Administrators. Every technician is pre-qualified, has 3+ years’ experience in a help desk environment.   and completes an extensive two-week training course on excellent service delivery and the virtual interface. Check out our Tech Experts!

Yes. We can send a certified technician to your home or office. Most service requests can be fulfilled within 24 hours. Just call us at 781-484-1265, toll free at 877-472-4335 or simply contact us via our website.

Yes, our service offerings include support for Apple Mac computers. We support Macs running MacOS 10.4 (Tiger) or MacOS 10.5 (Leopard) or greater.  If you have an older Mac system, it may be time for a new one, contact us for pricing or check out our article on when to buy a new system.

All of our services are available for PCs that have Windows Vista, Windows 7,8 or 10 and Macs that have Mac OS 10.4 or newer. 

If your PC is older than 5 years, or has Windows 98 or Windows 2000, it is time to purchase of a new computer.