College and University Employee Services

Did you know that Tech Help Boston has over 2000 College and University Professors and Staff as clients? We do! We understand the needs and challenges of working in the academic world and how dependent you are on technology.

Higher education professors and staff expect their PCs, laptops and tablets to work smoothly and consistently. When a hardware, software or connection issue halts the progress of academic projects with deadlines, many professors dread the idea of contacting their university’s HELP DESK because tech aides are often slow and unreliable. In addition, most universities hire undergraduates as HELP DESK staff. Although they may be knowledgeable regarding computer problems, undergrads aren’t always predictable when it comes to assisting professors with computer problems.

Instead of reluctantly contacting your university’s HELP DESK when your PC or laptop isn’t working normally, call our private tech specialists for reliable, fast assistance in your office or at your home. In addition to providing restoration and repair services for virus/spyware-infected computers, we can also retrieve lost data, recommend security software, troubleshoot Internet connections and even keep your home theater/home automaton devices operating without interruption. In addition, members of our “HELP DESK” provide a comprehensive range of training and set-up programs designed to simplify establishing operation of wide-screen TV, speaker and movie-streaming technology.

Losing Data is not an Option

Although trusting something called the “cloud” to keep your data safe and always accessible may not sound completely reassuring, university professors and their staff should be aware that the most unsafe place to store information is actually in their computers. In fact, few computers contain the type of superior components that cloud services offer, like automated testing and monitoring to immediately alert you when deviations from the norm occur. Storing data in the cloud also means your data enjoys reinforced malware protection software and nearly impenetrable firewalls to prevent accidental or maliciously supported loss. A variety of cloud storage systems exist that we can help you understand and implement. Specifically designed to store emails, pictures, videos or vast amounts of statistical and research data, organizational data, cloud storage is increasingly becoming popular among university professors who cannot afford to lose data or deal with the unhelpful school HELP DESK.

Phishing, Viruses and Spyware

Rampant at all universities, phishing emails and virus attacks probably give professors more headaches than any other computer problem. We recommend using information, or content filtering, software that screens and prevents access to emails, websites and other Internet-related entities infected with malware. Real-time content filtering is also essential for detecting and blocking malvertising. When cybercriminals inseminate malicious code into online advertisements that users view or interact with, this malvertising infects computers and computer networks with a viciousness. In fact, malvertising is known to steal incredible amounts of sensitive information due to its sophisticated use of deceptive practices.

Although you may have already deployed security software and think you are current with patches, today’s savvy hackers can easily exploit existing misconfigurations within your operating system. Some of these vulnerabilities include unused user accounts, unnecessary open ports/open shares, multiple rogue devices interacting with your system and servers permitting inclusion of harmful protocols, incorrect privileges on critical system files.

While your university’s HELP DESK is useful for students needing a quick fix, college and university professors often need more than just mumbled instructions on how to remove a virus or restore data.

Why Your College or University Help Desk May Not Be So Helpful

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