Office Technology | Tech Help Boston

The Changing of the Guard: Moving from Problem Solver (Break/Fix) to Solution Provider (Managed Services)

What exactly is “break/fix” regarding IT? Essentially, the customer has technology, and when it breaks, they make a phone call. Things only get done once the customer makes that call. “There’s fire coming out of the side of my box; can you come over here and take care of it?” Do you go to the Emergency Room or the Doctor […]

Top Mobile Security Tips

Over the past 30 years we have made some incredible strides in the cell phone arena. I’m pretty sure most of us can do an entire day’s work from our phones which is a huge change from the ol’ bag phones we used to have to lug around. But, without the right protection put in place, working from your cool, […]

Best Practices – Small Business Cybersecurity

There’s no amount of security that makes a small business owner feel comfortable. The number of hackers and attacks are rising; large corporations are getting scammed out of millions of dollars…where does that leave your business? Through no fault of their own, employees are usually your weakest link when it comes to information security. This can be easily combated by […]

5 Surprising Business Benefits of Managed IT Support

Whether lacking the funds or the manpower, small businesses often fall back on outsourcing their IT support to a preoccupied employee, under-qualified IT contractor working on the cheap-end, or neglect the management of their technology altogether. That’s why managed IT support is a popular choice among companies who are largely unable to maintain their own IT staff. Managed IT support […]

How Do I Choose The Perfect File-sharing Service For My Business?

In recent years, cloud file-sharing services have proliferated among businesses and consumers, alike. And while the popularity of file-sharing and cloud-computing and storage has driven competitive advancement, with a booming market comes the difficulty of narrowing down your options and making a singular choice. For instance, in service of enterprises alone, the heavy-weight contenders among file-sharing services are Box, Citrix’s […]

Understanding the Internet of Things: How Will It Impact My Small Business?

The Internet of Things is a growing network of connected smart devices all of which communicate with one another and, all of which can be accessed via the Internet. Today, your fitness tracker and your smartphone are plugged into the Internet of Things, but those are only two tiny, little consumer-facing products. In fact, the Internet of Things has been […]

3 Reasons You Need a Guest Wi-Fi Network Today

One of the first questions a visitor will ask when visiting your business is, “what’s the Wi-Fi password?” Don’t share it. Unless, you have a guest Wi-Fi network. Here’s why. Security Is a Huge Concern Guest Wi-Fi accounts allow you to completely control access to your company computers, servers and other devices. When a guest enters your office, you have […]

Which is Better for My Business: On-Premise Storage or the Cloud?

While cloud computing technology has only entered the mainstream business world in recent years—the question is age old: what services will prove to be the most cost-effective in the long run? Is cloud storage better suited to my business needs or is on-premise storage? If you’ve also asked yourself those questions, then the good news is that you’re thinking on […]

Three Hidden Costs of Bad IT Management

If you’re like most small business owners, you realize that labor is your biggest expense and the best way to reduce that expense is to maximize productivity and efficiency. What you may not realize is that one of the most common and costly obstacles to productivity is bad IT management. Luckily, on the flipside, you may well increase your revenue […]

If Your Keep Experiencing Hard Drive Failure – It Might Be Your Fault

We all know, there’s nothing more frustrating than a hard drive failure and when it happens – it feels beyond your control, right? Well, it may be that you’ve neglected the hardware accidentally and set it up for failure. The good news is that we’ve got a few tricks of the trade to help you slow down the aging process […]