Common Problems | Tech Help Boston

Five ways your IT can build a better employee experience in 2019

According to the Harvard Business Review, companies focusing on employee experience tend to be four times as profitable than those that do not. Since technology is now such a central part of the overall work experience, it is more important than ever to have technology solutions that put people first. There is often a disconnect between employers and employees when […]

Choosing a Business Phone System? Ask These Questions

Remember the days when business phones were all about making and receiving phone calls? Besides looking for the best deal on local and long-distance phone service, decision makers only had a few choices and features to consider for conventional landlines. ‘What phone features and options are most important to the business? Are you a small business that wants to appear […]

What’s the Difference Between Junk Email, Clutter and Focused Inbox in Outlook?

If you use a recent version of Outlook, you’ve probably noticed a Junk Email folder, a Clutter folder, and something called Focused Inbox. All of these seem to affect where your mail ends up, but it might not be obvious why or when this happens. Here’s how they work and how to turn them off if you don’t like them. […]

When to Outsource Your Office Tech and IT Support

Every office needs information technology (IT) for their operations. A catch-all term, IT refers to everything from your employees’ computers, to systems such as wifi, video conferencing, file sharing, software, email, and remote access. Despite their reliance on technology, most small and medium sized businesses don’t have dedicated IT departments. Often IT management and troubleshooting falls to operations, engineering, or […]

How to Get the Right Tech for Your New Business

Congratulations on your new business! Start-up costs can easily escalate, and tech is often one of the bigger expenses. It’s not that everything is high priced, but the sheer number of technologies available can overwhelm smart decision making. The latest tech is dangled in front of you with amazing features you didn’t know you needed, and suddenly your budget has […]

Selecting the Best Fundraising Software with Your SMB Technology Partner

As a nonprofit, fundraising capabilities are your lifeblood. But you’re limiting your returns if you’re not using the right software. Get the best fundraising software with the help of a knowledgeable technology service provider. Fundraising software runs the gamut in how it services nonprofit organizations. It integrates with operations helping you to manage key areas of the process. These include […]

Can You Outsource IT Services from a Virtual Group?

Will you give up service if you outsource IT to a virtual team? I mean, there’s something to be said for having your IT staff in the building… right? We’ll tell you what can be said: “It’s more expensive and you get less service.” Here’s a look at how you can actually save money and get more value by moving […]

How the Best IT Support Team Treats Their Clients

There are IT support teams out there that only care about how many products and services they sell and how much money they make. On the opposite end, there are support teams that care first about their customer’s satisfaction, and less about how much they sell. They end up selling more because their customers refer them to others. Their customer […]

Why ‘I Have an IT Guy’ Just Doesn’t Cut IT

[th_gallery ids=’854,860,469′ columns=’3′ link=’file’] You recognize this guy on the left – the young, slightly nerdy guy with the t-shirt? This guy is great, but is he available 24/7/365? Does he have the tools and resources of a full IT organization behind him? Is he even available during the day when you need help? Many small businesses we sit down […]

Thinking About Making the Switch? Here’s What You Need to Know About a New IT Provider

We’ve all been there: a desktop or laptop crashes, bringing productivity to a halt. If you’re lucky, you have a tech-savvy friend or hard-working employee who will go the extra mile to try to keep computers in working order. Or maybe you know an IT professional who is available to diagnose problems and resolve major issues. The problem, though, is […]