Business Policy | Tech Help Boston

When to Outsource Your Office Tech and IT Support

Every office needs information technology (IT) for their operations. A catch-all term, IT refers to everything from your employees’ computers, to systems such as wifi, video conferencing, file sharing, software, email, and remote access. Despite their reliance on technology, most small and medium sized businesses don’t have dedicated IT departments. Often IT management and troubleshooting falls to operations, engineering, or […]

Facebook to offer more tools for nonprofits to create more ‘meaningful connections’

An estimated 750,000 nonprofits in the U.S. already take advantage of a host of tools on Facebook, such as charitable donations pages and “donate” buttons, and more ways to fund-raise and connect with constituents are being rolled out. In Facebook CEO Mark Zuckerberg’s words, “Our focus in 2018 is making sure Facebook isn’t just fun, but also good for people’s […]

How the Best IT Support Team Treats Their Clients

There are IT support teams out there that only care about how many products and services they sell and how much money they make. On the opposite end, there are support teams that care first about their customer’s satisfaction, and less about how much they sell. They end up selling more because their customers refer them to others. Their customer […]

Why ‘I Have an IT Guy’ Just Doesn’t Cut IT

[th_gallery ids=’854,860,469′ columns=’3′ link=’file’] You recognize this guy on the left – the young, slightly nerdy guy with the t-shirt? This guy is great, but is he available 24/7/365? Does he have the tools and resources of a full IT organization behind him? Is he even available during the day when you need help? Many small businesses we sit down […]

If Your Business Doesn’t Have a Disaster Recovery Plan, You May Find Yourself in Hot Water Soon

It’s a well-worn phrase in the B2B sector, but risk happens everywhere. And while the word “disaster” may conjure up images of fires, storms, and floods for you – more likely than not the disasters looming over your business are man-made: data breaches and loss, physical theft, system failures. Your assets are always at risk. According to FEMA, 40 percent […]

Gear up Your Technology in the New Year: Is Your Tech in Check?

This time of year we make our lists and check them twice. Is your technology in check for the new year? Here are some checklists to keep and plans to make to get the most from your technology in the new year. Verify Your Backup Data Backup isn’t enough if you don’t periodically verify your backup to ensure it is […]

Backup for Small Business: Four Important Things to Consider

Sometimes it takes a disastrous cyber attack to remind businesses how important it is to back up data. Backup for small business is always important. A recent article from Small Business Trends, for example, mentions how ransomware has opened up discussions on the need for backups. Keep in mind that backups are helpful not only for cyber attacks; they’ll […]

Technology Dependence for your Business – What You Need to Know

Is technology taking up too much of your work day? Has your business decided it is time to get help? Well, you have two choices. Either hire your own team to work in house or look to outsource to an IT support company. Hiring your own IT staff will mean you’d have a face-to-face relationship with your IT support. That […]

Keep Your Remote Workers Engaged and Productive

The way we work is changing, moving away from 9-to-5 rigidity and deeper into more flexible, make-your-own working conditions and the 21st-century professional landscape is a direct reflection of this. According to a 2017 Gallup report, 43 percent of American workers worked remotely at some point in 2016, up from 39 percent in 2012. What’s more, the report also found […]

What small businesses need to know about ransomware (and why backups are so important)

Ransomware payments for 2017 are expected to hit over 2 billion dollars, according to the FBI. That compares to just $24 million paid in 2015. And it’s expected to get even worse in 2018. Big and medium-sized companies are more attractive extortion victims, since they can pay a bigger ransom, however, an IBM report says small businesses need to know […]