Why You Should Outsource Your Technology Support

Why You Should Outsource Your Technology Support

THB Pro provides top-quality, managed IT support services in the United States. Serving as your IT department, we manage your technology so that you can focus on what you do best. So, why should you choose a managed services provider?

Lower IT Costs, and a Predictable, Scalable IT Budget
THB Pro cuts customer costs by 40% versus in-house IT. THB Pro managed IT support services are priced on a predictable, fixed monthly fee based primarily on the number of employees in your organization.

Superior Support, Fast Remote, and Reliable On-Site Service
THB Pro resolves 99% of issues with rapid response remote support. If in the rare case you need a technician in your office we’ll dispatch one right away no matter where your business is located in the USA.

Broad Scope of Knowledge
THB Pro team has a wide range of backgrounds and training that can’t be replaced with a single hire or small team.

Coverage for Mac, PC, and Mobile Devices
THB Pro supports all of your employee’s devices, from Mac and PC to phones and tablets or laptops.

Reporting and Transparency
THB Pro provides real-time reporting on backup, system availability, hardware and software inventory, vendors, projects, tickets, and more. It’s your system; you’ve got a right to know if it’s working.

Security and Policy
THB Pro protects your network against intrusion, malware, viruses, spam, and other hazards while allowing your employees access to the work they need when they need it. And we provide a full set of IT policies to keep your organization audit compliant.

Backup and Disaster Recovery
THB Pro ensures that your data is backed up – both in your office and in the cloud.

What’s Not Included?
THB Pro supports routine business activity from the setup to the decommissioning of your computer systems. One-time events such as office moves and major installations are billed separately as projects. Hardware is not included unless you are on one of our “HaaS” plans.

What is the Onboarding Process Like?
The transition to THB Pro Managed IT Support Services is easy, with no required disruptions to your employees.

THB Pro IT Service
THB Pro customers include the best nonprofit and small businesses. Contact us for a full proposal of our managed IT support services, or fill out our Contact form.

FOR A LOW MONTHLY FEE, WE OFFER UNLIMITED SUPPORT

• On-site and Remote Support
• Email and Communications
• Work-from-Anywhere Mobility
• Secure Wireless Networking
• Data Backup and Restore
• Network Security
• Disaster Recovery
• Server Management and Support
• Robust Network Hardware
• Scheduled Proactive Patching and Optimization
• Asset Management and Monitoring
• Documentation and Business Intelligence
• IT Management and Security Policies
• Strategic IT Consulting