The Changing of the Guard: Moving from Problem Solver (Break/Fix) to Solution Provider (Managed Services)
What exactly is “break/fix” regarding IT? Essentially, the customer has technology, and when it breaks, they make a phone call. Things only get done once the customer makes that call. “There’s fire coming out of the side of my box; can you come over here and take care of it?” Do you go to the Emergency Room or the Doctor […]