THB provides top quality, managed IT support services in all of the United States. Serving as your IT department, we manage your technology so that you can focus on what you do best. So, why should you choose a managed services provider?

Lower IT Costs, and a Predictable, Scalable IT Budget
THB’s cuts customer cost by 40% versus in-house IT. THB’s managed IT support services are priced on a predictable, fixed monthly fee based primarily on the number of employees in your organization.

Superior Support, Fast Remote and Reliable On-Site Service
THB resolves 99% of issues with rapid response remote support. If in the rare case you need a technician in your office we’ll dispatch one right away no matter where your business is located in the USA.

Broad Scope of Knowledge
THB’s team has a wide range of background and training that can’t be replaced with a single hire or small team.

Coverage for Mac, PC, and Mobile Devices
THB supports all of your employee’s devices, from Mac and PC to phones and tablets or laptops.

Reporting and Transparency
THB provides real time reporting on backup, system availability, hardware and software inventory, vendors, projects, tickets, and more. It’s your system; you’ve got a right to know if it’s working.

Security and Policy
THB protects your network against intrusion, malware, viruses, spam, and other hazards while allowing your employees access to the work they need, when they need it. And we provide a full set of IT policies to keep your organization audit compliant.

Backup and Disaster Recovery
THB ensures that your data is backed up – both in your office and in the cloud.

What’s Not Included?
THB supports routine business activity from the setup to the decommissioning of your computer systems. One-time events such as office moves and major installations are billed separately as projects. Hardware is not included unless you are on one of our “HaaS” plans.

What the Onboarding Process Like?
The transition to THB’s Managed IT Support Services is easy, with no required disruptions to your employees.

THB IT Service
THB’s customers include the best nonprofit and small businesses. Contact us for a full proposal of our managed IT support services, or fill out our Contact form.

More About Managed Services

Technology continues to evolve at lightning speed, and the options grow exponentially. Most businesses do not have the time or expertise to assess all these options, not to mention the distraction and the risk that can result from adopting technologies that are not reliable or cannot meet your companies needs. THB curates your technology so you can focus on your business goals.

THB works with dozens of technology partners to provide an all-inclusive suite of services for our customers. Our solution provides all essential infrastructure and applications for your business or nonprofit. For over 10 years, THB’s platform has been built on enterprise best practices and network security. However, because the needs of our customers are constantly changing, we are continually assessing emerging technologies and add the services our customers need to stay competitive once we have found the most appropriate and reliable technology solutions.

Additionally, our Boston IT support team specializes in these ‘partner’ applications in order to provide your employees with a fast, reliable, managed IT support service. Because our platform is built using these partner applications, our tech support team includes specialists in these technologies and are very efficient at supporting them for your organization.Because of our relationships with our vendors, we are able to provide $40,000 worth of upgrades that most small businesses and nonprofits typically do not – or cannot – take advantage of due to high cost of investing in and maintaining these solutions with a traditional in-house IT department. With these upgrades offered as part of THB’s IT services, customers typically experience immediate superior functionality and data protection. THB can also provide faster deployment of technology to quickly meet your organization’s changing needs. When needed, additional technological resources can be available to you in a matter of hours instead of the weeks it would take most in-house IT departments to order hardware, load the software and install the servers.

From enterprise business solutions, to data back-up and restore, to remote access and email solutions…THB works with its partners to provide these Boston IT support services – and more ­– as part of our all-inclusive service. And with unlimited customer support included in the fee, we have a strong incentive to select partners that help us provide your organization with technology that is reliable and user-friendly. Contact us today to learn more about our managed IT support services.

FOR A LOW MONTHLY FEE, WE OFFER UNLIMITED SUPPORT

• On-site and Remote Support
• Email and Communications
• Work-from-Anywhere Mobility
• Secure Wireless Networking
• Data Backup and Restore
• Network Security
• Disaster Recovery
• Server Management and Support
• Robust Network Hardware
• Scheduled Proactive Patching and Optimization
• Asset Management and Monitoring
• Documentation and Business Intelligence
• IT Management and Security Policies
• Strategic IT Consulting